Keep your product environment cooler for longer with a styrofoam esky. Please re-use your esky to help reduce it's environmental impact.
Please note important information about temperature sensitive products as detailed within our Terms and Conditions of Trade:
Refrigerated/Temperature Sensitive Products
Kindly note that we are currently unable to send orders via a refrigerated courier. Although the probiotic and refrigerated products we range are manufactured to standards that compensate for delivery times and temperature variances, we pack these products with complementary ice packs. Kindly note that in warm/hot weather, ice packs will be melted by the time the order is delivered; their purpose is to cool the immediate surrounding environment for short periods. We do not recommend ordering refrigerated or temperature sensitive items such as butters, balms, deodorants and oils in hot weather, however you may do so at your own risk.
All orders received by our warehouse are processed as they are submitted, however if the weather is a concern we will contact you to advise that we can hold your order for the next cooler day. As per our Delivery policy, we cannot be responsible for delays in delivery or non-attendance when a delivery of an order containing refrigerated items has been attempted. While every effort is made to ensure adequate packaging and efficient delivery, we do not accept liability for product delivered warm/hot – goods are ordered and dispatched at your risk.
Although we do not encourage their use due to their environmental impact, if you would like your refrigerated items/order to be packed in a styrofoam esky, please add an esky to your cart for $3.30 inc. GST. As we cannot use refrigerated couriers and the Australian weather can be somewhat unpredictable, we cannot approve of any credits or returns associated with orders arriving warm/hot, even when an esky has been purchased.
**If you have any queries at all about temperature sensitive products or ordering during warm/hot weather, please do not hesitate to Contact Us prior to submitting your order.