All orders to Australian addresses over $175 including GST will not incur a freight charge*.
Under normal circumstances, your order is dispatched within 1-3 business days.
Australia-wide freight regular: $15.95 including GST
Delivery is usually within 3-5 working days for metro areas.
Australia-wide freight express: $22 including GST
Delivery is usually within 2-3 working days for metro areas.
*Luxe Tribe Wellness Dispensary reserves the right to charge freight or additional freight on bulky/large or heavy items/orders. Customers will be contacted should freight costs exceed limits, and will have the option to proceed*
Delivery Instructions & Authority to Leave (ATL)
Please be aware that orders sent with complex special delivery details can be difficult to adhere to; please keep delivery instructions short and concise. If your delivery address is unattended at the time of delivery, a card will be placed in your letterbox with instructions to follow for the collection of your parcel. Should the courier not hear from you within a reasonable timeframe, your order may eventually be returned back to us. In these cases, we will make every effort to contact you, however failing two attempts, your order may be returned to stock and our Order Cancellation policy charges will be deducted. If you have given authority to leave (ATL), you accept full responsibility and risk for your order once it has been delivered accordingly.
Kindly note that Luxe Tribe Wellness Dispensary has no affiliation with third party couriers, and cannot take responsibility for late delivery, lost packages, or incorrect delivery. Although the responsibility lies between the courier service and the customer, we will assist with any customer’s claim in any way that we can. Unfortunately, Luxe Tribe Wellness Dispensary cannot replace any product/order that arrives late due to the courier service.
International Freight - POA; We charge a minimum of $55 inc. GST initially, then will contact you to advise of any further freight charges and arrange payment. Delivery times cannot be estimated. International orders are placed at your own risk. Please check the customs regulations in the country of destination as we are unable to accept any returns in exchange for credits or refunds under any circumstances. No refunds will be provided if your parcel is lost or damaged in transit, undergoes quarantine or product removal by customs, or goes missing once delivered. Please note that we are not permitted to send any product containing alcohol (ie: herbal extracts/homeopathic preparations) internationally. The payment of customs duties and taxes are to be paid by the receiver. Refusal of payment may result in the parcel being sent back to us. We are unable to accept international returns in exchange for credits or refunds under any circumstances.