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Returns Portal

If you would like to seek approval to return a product for a refund you are in the right place! Kindly read the below information before proceeding with our Returns Portal form. We will respond to your request within 1-2 business days.

All returns must be authorised by Luxe Tribe Wellness Dispensary through this Returns Portal. Returning products must fall under the following categories to be considered for approval:
  • Faulty
  • Adverse Reaction
  • Product does not match description (Incorrect Product). Must be reported to us within 3 business days of order delivery
  • Damaged in Transit. Must be reported to us within 3 business days of order delivery
  • Change of Mind/Customer Error. Must be reported to us within 3 business days of order delivery
If a return is authorised by us, the returning goods must be received back in the same condition as originally supplied and authorised within 7 business days of approval. 

**Please note that, in line with Australian law and public health and safety regulations, we are unable to accept returns or process refunds/credits on the below products unless the claim falls under the above set of circumstances:
  • Medications/prescription products, including Practitioner Only products and liquid herbal medicines
  • Health supplements and therapeutic products
Further, under normal circumstances, we cannot offer returns/refunds/credits for the following:
  • Expired product
  • Dislike of taste or feel product method of administration does not suit
  • Incorrect/incomplete delivery information is supplied
  • Temperature sensitive items
  • Orders delivered warm/hot
  • Product has been damaged or misused by the customer
  • Product that has been consumed
  • Product packaging that differs from images online
  • Approved returning product that has not been physically received by us


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