If you would like to seek approval to return a product for a refund you are in the right place! Kindly read the below information before proceeding with our Returns Portal form. We will respond to your request within 1-2 business days.
All returns must be authorised by Luxe Tribe Wellness Dispensary through this Returns Portal. Returning products must fall under the following categories to be considered for approval:- Faulty
- Adverse Reaction
- Product does not match description (Incorrect Product). Must be reported to us within 3 business days of order delivery
- Damaged in Transit. Must be reported to us within 3 business days of order delivery
- Change of Mind/Customer Error. Must be reported to us within 3 business days of order delivery
**Please note that, in line with Australian law and public health and safety regulations, we are unable to accept returns or process refunds/credits on the below products unless the claim falls under the above set of circumstances:
- Medications/prescription products, including Practitioner Only products and liquid herbal medicines
- Health supplements and therapeutic products
- Expired product
- Dislike of taste or feel product method of administration does not suit
- Incorrect/incomplete delivery information is supplied
- Temperature sensitive items
- Orders delivered warm/hot
- Product has been damaged or misused by the customer
- Product that has been consumed
- Product packaging that differs from images online
- Approved returning product that has not been physically received by us
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